Privacy Policy
Last updated: 8 Julie 2026
This Privacy Policy explains how Unravel Africa (Pty) Ltd collects, uses, stores and protects personal information when you visit our website, contact us, submit an enquiry, request a private dossier or book travel services with us.
Unravel Africa respects your privacy and is committed to handling personal information carefully, lawfully and transparently. South Africa’s Protection of Personal Information Act, 2013 regulates the processing of personal information by public and private bodies and establishes conditions for lawful processing.
1. Who We Are
Unravel Africa (Pty) Ltd
Registration Number: 2013/204803/07
Business Address: 9 on Drommedaris, Stellenbosch, South Africa
Email: reservations@unravelafrica.com
VAT Status: Not registered for VAT
For privacy-related queries, you may contact:
Information Officer: Martin Heunis
Deputy Information Officer: Erica Heunis
Email: reservations@unravelafrica.com
2. Personal Information We May Collect
We may collect personal information when you:
submit an enquiry or private dossier form; email us; request a proposal; make a booking; subscribe to updates; communicate with us before, during or after travel; or use our website.
This information may include:
your name and surname; email address; telephone number; country of residence; travel dates; destinations of interest; number of travellers; ages of children where relevant to travel planning; dietary requirements; accessibility needs; special occasions; passport or travel document details where required for booking purposes; emergency contact details; payment-related information; and any other information you choose to share with us.
We may also collect limited technical information through our website, such as browser type, device information, IP address, pages visited and general website usage information.
3. How We Use Personal Information
We use personal information to:
respond to enquiries; prepare private journey proposals; communicate with you; arrange accommodation, transfers, guides, activities and related services; manage bookings and payments; provide travel support; meet legal, tax and record-keeping obligations; improve our website and guest experience; and protect our rights, guests, suppliers and business.
We will only process personal information where we have a lawful reason to do so, including where it is necessary to respond to your enquiry, perform a contract, comply with legal obligations, protect legitimate business interests or where you have given consent.
4. Sharing Personal Information
To arrange travel services, we may need to share relevant personal information with carefully selected third parties, including lodges, hotels, camps, guides, transfer providers, airlines, activity operators, payment service providers, professional advisers, insurers, technology providers and regulatory authorities where required by law.
We only share the information reasonably necessary for the relevant purpose.
5. International Transfers
Some travel suppliers, technology providers or service providers may be located outside South Africa. Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the information remains protected in a manner consistent with applicable privacy requirements.
6. Children’s Information
Where a journey includes children, we may collect information such as names, ages, dietary needs, travel preferences and documentation details where required for bookings or travel arrangements. This information should be provided by a parent, guardian or authorised adult.
7. Sensitive Information
Some travel arrangements may require information about dietary requirements, medical considerations, mobility needs or other special requirements. We will only use this information to support safe and appropriate travel planning and will share it only where reasonably necessary.
8. How Long We Keep Personal Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to manage travel arrangements, comply with legal and tax obligations, resolve disputes and maintain business records. Where information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
9. Security
We take reasonable technical and organisational steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration or destruction. However, no electronic communication or storage method is completely secure, and we cannot guarantee absolute security.
10. Your Rights
You may contact us to request access to your personal information, ask us to correct or update it, object to certain processing, request deletion where legally permissible, or withdraw consent where processing is based on consent. Requests may be sent to reservations@unravelafrica.com.
11. Information Regulator
The Information Regulator is responsible for monitoring and enforcing compliance with POPIA and PAIA in South Africa. You may contact the Information Regulator if you believe your personal information has not been handled lawfully.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
